Customer Care
We’ll make it right.
If something’s off or you need to send an order back, here’s how we handle it for shipments within the U.S. Your confirmation email and anything we send afterward work together with what you read below.
Our promise
For 30+ years we’ve built our name on quality custom apparel. Orders are checked before they leave our Downtown Los Angeles shop. Whether it’s a production defect, damage in transit, the wrong item, or another situation that qualifies under our policy, we’ll walk you through a fix — including a reprint, replacement, or refund when that’s the right answer. If you’re unhappy for another reason and the pieces are still new, unworn, and unwashed, reach out too — we’ll work through what’s possible under this policy. Contact us within 15 days of delivery. We don’t charge restocking fees.
We don’t run a traditional exchange program. If you need another size, color, or style, we’ll help you place a fresh order and handle the original shipment under this policy when it applies.
Ways to send something back
Once we’ve approved your return, you can bring items to our Los Angeles location, use a drop-off we arrange with you, or ship them back using a prepaid label we provide— usually something you can download and print from the follow-up we email you. After we receive and inspect the package, refunds typically land in 5–10 business days on your original form of payment.
Start a return
Email or call with your order number and what went wrong — photos help us move faster. Someone from our team usually replies within one business day with the next steps.
Custom art & proofs
Your artwork, sizes, and colors are unique to you — we always send a proof to sign off on before anything goes to press. If the finished piece doesn’t match what you approved, or you have another concern, tell us and we’ll figure out what makes sense within the timeframes and condition we describe here.