Customer Care
We’ll make it right.
If something’s off or you need to send an order back, here’s how we handle it for shipments within the U.S. Your confirmation email and anything we send afterward work together with what you read below.
Our promise
For 30+ years we’ve built our name on quality custom apparel. Because each custom order is made to the proof and order details you approve, approved custom products are final sale. They cannot be returned for a change of mind, event cancellation, fit or size selection, color preference, or another detail shown in the approved proof.
If an item is materially defective, damaged in transit, incorrect, or materially different from the approved proof, contact us within 15 days of delivery. We’ll review the affected items and provide an appropriate reprint, replacement, refund, or another solution agreed with you. We don’t charge restocking fees on an approved, qualifying return.
We don’t run a traditional exchange program. If you need another size, color, or style, we’ll help you place a fresh order and handle the original shipment under this policy when it applies.
Ways to send something back
Once we’ve approved your return, you can bring items to our Los Angeles location, use a drop-off we arrange with you, or ship them back using a prepaid label we provide— usually something you can download and print from the follow-up we email you. After we receive and inspect the package, refunds typically land in 5–10 business days on your original form of payment.
Start a return
Email or call with your order number and what went wrong — photos help us move faster. Someone from our team usually replies within one business day with the next steps.
Custom art & proofs
Your artwork, spelling, names and numbers, placement, decoration colors, products, sizes, and quantities are unique to you. Please review every detail before approving the proof. Approval authorizes us to purchase materials and begin production. If the finished product is materially different from what you approved, tell us and we’ll review the issue under this policy.
See our Terms & Conditions for cancellation, delivery, carrier-delay, and payment-dispute details.